Refund Policy

What this covers

This policy covers sponsor placements bought on What Agents Pick: the $99 per month category page slot, the $49 newsletter slot, and the $199 per month bundle. Everything else on the site is free. Payments are processed by Creem, our merchant of record, and every refund is paid back through Creem to your original payment method.

Full refunds

You get a full refund if:

• your placement has not gone live yet and you ask to cancel, or
• we decline your placement, for example because the product or copy isn't a fit for the site.

Monthly slots and the bundle

• You can cancel a monthly subscription at any time.
• After you cancel, your placement stays live until the end of the month you already paid for, and you are not charged again.
• Once a month has started and the placement is live, we don't give partial refunds for the rest of that month.
• For the bundle, newsletter issues that haven't been sent yet in a cancelled month still run until the end of that paid month.

Newsletter slots

• Cancel any time before the issue is sent and you get a full refund.
• Once the issue has been sent, the slot is used and can't be refunded.
• If we made a mistake, such as a broken link, wrong copy or a missing Sponsored block, we will re-run your slot in the next issue or refund you, whichever you prefer.

Our mistakes

If something goes wrong on our side, for example your category slot doesn't show up when it should, tell us and we will fix it, extend your placement, or refund the affected time.

How to ask

1. Email support@whatagentspick.com from the address you used to pay.
2. Include your order or invoice number from Creem and what you want to cancel or refund.
3. We reply within 3 business days.
4. Approved refunds are issued through Creem. Your bank or card provider usually shows them within 5 to 10 business days.

This policy doesn't limit any rights you have under the consumer law of your country. See also our Terms of Service and Privacy Policy.